Certified Agile Coach (CAC)

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Shailesh Thakkar

Shailesh Thakkar


CSU Partnered Courses

Delivery Option


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  • One-of-a-kind training focusing on “being agile” and “doing agile” of Agile Coaching.
  • Highly interactive training program that makes ample use of discussions, group activities, and real-life scenarios and challenges to enhance participants’ learning experience.
  • Guiding teams and organizations to simplify their agile journey and achieve true agility.
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1,000+ learners from
75+ Companies
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lmmersive program with
group activities
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Curriculum by expert with
years of experience

Training Includes:

  • Trainer led in-person class
  • Training material
  • Supplementary material
  • Tips for successful Agile Career / Business
  • Chicago State University(CSU) Certification
Feb. 8 - 9 2020 | 8:30 AM - 5:00 PM | Houston, TX | Hampton Inn & Suites North Houston Spring, TX
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Course Details

Certified Agile Coach (CAC) training workshop is a classroom training program that is unique, world class, and highly interactive. The course explores real world scenarios/situations and challenges, and helps you devise powerful solutions.

The Agile Coaching Workshop is a classroom training program that is unique and one-of-a-kind training that focuses on both the areas of “being agile” and “doing agile”. This is a highly interactive workshop that makes ample use of discussions and exercises to help participants hone essential coaching skills like self-awareness, coaching stance, mentoring, facilitation, active listening, powerful questioning and coaching for action. The course explores real-world scenarios/situations and challenges, and helps you devise powerful solutions. It will help the learner differentiate between teaching, mentoring, facilitating, consulting, and coaching, and will help him/her gain the skills needed to create a safe environment for meaningful collaboration and healthy conflict resolution within an agile team.

Whether the coach is internal or external to the organization, agile coaching covers a broad spectrum that covers teaching, mentoring, problem solving, planning, leadership, team-building and mastery of skills and knowledge. Agile Coaches must challenge organizations to change culture for establishing new paradigms which permit agile-lean thinking and quickly deliver value. A coach must be competent, professional and ethical, having business and technical knowledge and an understanding of the change and the impact it has on individuals and organizations. Some of the elements that participants will learn during the workshop:

  • The various roles, skillsets and disciplines of an Agile coach – coaching, facilitating, mentoring, teaching and how to develop “your style,” moving in and out of those roles while remaining flexible, open and confident.
  • The philosophy behind servant leadership and practices and techniques to enable you to become a true servant leader; putting the needs of others first to facilitate the development of high-performance teams.
  • Agile Coach Thinking – the mindset shift necessary to help you, and others, focus on team improvement, value-driven delivery, and leveraging constraints while living in the present moment, staying curious, innovative and having fun.
  • Ways to establish mutual trust allowing you to create a safe, supportive environment in which your team can excel.
  • Active listening and powerful questioning techniques utilized to leverage your ability to focus on what is being said and maximizing communication and collaboration through seeking and receiving information.

Mastering agile coaching skills will require both time and practice. This workshop will allow you to:

  • Understand and utilize the key skill areas and knowledge areas applied by the best agile coaches.
  • Create healthy teams that are resilient, creative, resourceful and resonant.
  • Listen fully and ask essential, powerful questions that open up new possibilities and propel people into action.
  • Clearly ascertain the distinction between coaching and mentoring and know when to apply each of these most successfully in any given situation.
  • Understand how to address the dysfunctional approaches to conflict that teams often develop.
  • Coach and mentor people through all kinds of change, especially the change required to occupy agile roles fully.
  • See the broader organizational context more clearly and determine the best interventions, and best actions to create a positive impact.
  • You’ll walk away from the course with your personal coaching improvement backlog – a tangible plan you can use to thoughtfully improve your coaching when you’re back on the job.
  • You’ll have many new things to try with your teams and you will probably depart with a few provocative ideas to chew on or to wrangle with for a while. All of these outcomes add up to your ability to become the excellent agile coach your teams and organization needs.
  1. Introduction to Coaching
  2. Agile Coaching
  3. Soft Skills
  4. High Performance Teams
  5. Performance Assessments
  6. Agile Coaching – Practical Considerations
  7. Challenges faced by Agile Coaches and how to overcome

This course is designed for:

  • Project, Program, and Portfolio Professionals who aspire to take up the role of an Agile Coach.
  • Experienced Scrum Masters, Agile Project/Program Managers or Iteration Managers who want a more comprehensive understanding of the complete range of business and Agile coaching skills.
  • Agile coaches who want to enhance and improve their professional skills as Agilists and professional coaches.
  • Coaches who wish to increase the ability to break through seemingly insurmountable problems with their teams.
  • Agile managers, Product Owners and others wishing to access a broader range of skills in working with teams.
  • Skilled coaches who wish to polish their skillsets and learn a few new tricks and techniques.
  • Functional managers or Scrum Masters with some experience as an Agile coach, but when Agile seems like it is not working for your teams.
  • Someone coaching or mentoring Agile teams that get caught in a rut or just going through the motions and not making progress.

Knowledge of Agile Manifesto and Agile Methods (Scrum or Kanban or XP) would be very helpful. The class prepares you to act as a “servant leader” on agile teams and leave with ideas for helping them as soon as you get back to your work environment.


  1. Introduction to Coaching
  • Definitions
  • Competencies
  • Type of Coaches
  • What Coaching is NOT
  1. Agile Coaching
  • Evolution of Agile Coaching
  • Justification of Agile Coaching
  • Agile Coaching Roles
  • Agile Team Coach
  • Modes of Interaction
  1. Soft Skills
  • Process/Methods knowledge v/s. Soft Skills
  • Soft Skills Part – I
  • Soft Skills Part – II
  1. High Performance Teams
  • Characteristics
  • Journey from Team to High Performance Team
  • How to sustain culture of High Performance Team
  1. Performance Assessments
  • Assessment for the Teams
  • Assessment for the Agile Coach
  • Role based assessments
  • Assessment specific for frameworks/methods
  1. Agile Coaching – Practical Considerations
  • Alliance
  • Contract
  • Ethics
  1. Challenges faced by Agile Coaches and how to overcome
  • Team based challenges
  • Stakeholder challenges
  • Organizational challenges
  • Complacency


Upon completion of this program, participants will be awarded Certified Agile Coach (CAC) certificate from Chicago State University (CSU).

Course Features

Expert Faculty
Real-life Scenarios
Group Activities
Unique Course Material
Supplementary Material

Continued Education Units (CEUs)

This training workshop meets the criteria of PMI’s Leadership PDUs (PDU-L), Strategic PDUs (PDU-S), and Technical PDUs (PDU-T) for various PMI credentials. Total of 15 PDUs are eligible.
This training workshop meets the criteria towards SEU requirements for Scrum Alliance’s CSP (Certified Scrum Professional) continued education requirements. Total of 15 SEUs are eligible.
This training workshop meets the criteria towards CDU requirements for CCBA and CBAP certifications. Total of 15 CDUs are eligible.
NASBA continuing professional education credits (CPE) assist Certified Public Accountants in reaching their continuing education requirements. Total of 16 CPEs are eligible.



About Trainer

Shailesh Thakkar
Shailesh Thakkar


Shailesh has trained 1,000+ professionals in Agile Fundamentals; various Agile/Scaled Agile methods – Scrum, Kanban, XP, and SAFe; Agile coaching and facilitation; and DevOps. He has provided consultancy services for Walmart, Allstate, ExxonMobil, Bank of America, AIG, Deloitte, UST Global, and other mid-sized organizations.